Your Water Supply Pipe Care and Repair Service
JTMP Moling and Water Supply Services Ltd offer this maintenance agreement to locate and repair domestic property customer side water leaks for homeowners and landlords who subscribe to JTMP Protect.
JTMP Protect is a personable and managed service delivered in line with JTMP’s Company Values, Integrity, Passion, and Customer Commitment, with the subscriber and the environment at the heart of the service.
This document provides a description of the service, and everything that subscribers can expect from it, along with the costs, benefits, specifications, and general exclusions
What’s included
This diagram shows how a property is typically connected to the water mains from the communication pipe supplying fresh, clean water to the home. These pipes are usually owned and maintained by the local water company and each home then has its own supply pipe or common/shared supply pipe (serving multiple properties), which is owned and maintained by the property owner(s).
When a leak occurs on the external section of the supply pipe, JTMP Protect will send a team of water specialists to locate the leak and repair it. The service includes all aspects of the repair and reinstatement (excluding resin bond driveways and special floor surfaces inside the home) and is unlimited in terms of how many times a subscriber can call upon it.
Benefits of JTMP Protect
Leak occurs on the external section of the supply pipe up to and including the internal stop tap
Provide local water company with repair meter reading (where applicable)
A personable, end to end service, without endless forms and telephone calls
Leak occurs on the supply pipe due to general wear and tear (poor condition)
Guaranteed resolution within 10 days
Avoid expensive water leak per repair costs averaging £500
No excess payments
More details of what’s included
- Subscribers can sign up to the service by simply agreeing to the terms and conditions, completing and signing the attached agreement document and direct debit mandate
- The monthly payment is per household and is fixed according to the ‘as seen’ property layout and length of the supply pipe, with no future price rise or additional charges
- Subscribers can expect contact within 24 hours of receipt of a new leak enquiry with a convenient date and time of day arranged for the initial survey
- Subscribers can expect leaks to be repaired within the timescales set out in the response times table below, and will be kept duly updated and informed of progress or any change in unforeseen circumstances
- Subscribers can expect guaranteed arrival on the agreed day for both the initial survey and subsequent repair
- Subscribers will receive free ‘benefits of a water meter’ advice where they are currently receiving unmeasured water charges
- There are no hidden obstacles or ‘small print’. All leaks are resolved, unlimited times, no matter the condition of the supply pipe
- Where this service would not benefit the subscriber, our honest and expert opinion will be provided i.e., it is recommended that lead supply pipes are fully replaced, not repaired
- Where a leak is not visible, we will undertake a full customer side leak proof survey including meter testing the supply, isolation of internal and external stop taps and where the opportunity presents itself, use additional leak detection methods for example sounding stick, gas trace, ground mic, pipe mic flex and pipe pod
- All leak repairs will be carried out in accordance with the appropriate risk assessments and method statements, of which physical copies will be available to the subscriber on request
- All sites will be left clear, clean, and tidy and images of the work will be available to the subscriber on request
